Refund policy
Return & Refund Policy
This policy applies to purchases from https://wap-wepuke.com/.
Return Request Period
You may request a return within 30 calendar days after receiving your item.
Contact us within this period to begin the return process.
[CONFIRM: deadline for shipping an approved return after instructions are provided.]
Return Eligibility
For a change-of-mind return, the item must be unworn, unused, unwashed, and unaltered, with its tags and original packaging. Provide your order confirmation or other proof of purchase.
These conditions do not prevent you from reporting a defect that becomes apparent through reasonable inspection or use, or from exercising rights under applicable law.
Footwear, Clothing, and Bags
[CONFIRM: adopt or revise the following category-specific condition requirements.]
Footwear should be tried indoors on a clean surface. Soles must be free of outdoor wear for a change-of-mind return. Where supplied, protect the original shoe box inside outer shipping packaging.
Clothing and activewear must be free of washing, alterations, stains, and wear beyond reasonable inspection.
Bags must include supplied straps, accessories, tags, and packaging where applicable, and must not show use or alteration.
Requesting a Return
Email alexaneschmittkg@hotmail.com with your order number, the item you wish to return, and the reason for your request.
For damage, defects, incorrect items, or missing components, describe the problem and provide photographs where reasonably available.
Response time: [CONFIRM: customer service response time].
If the return is accepted, we will provide return instructions and a return shipping label.
Please request instructions before sending merchandise so the return can be identified and directed correctly.
Actual Return Address
[CONFIRM: return recipient and complete actual return address, including country.]
Our business address is 15528 Shadow Mountain Ln, Lake Elsinore, CA 92530, United States. It is not a confirmed return destination unless expressly identified in your return instructions.
Return Shipping Costs
Change-of-mind returns: [CONFIRM: who bears the cost and whether any label charge is deducted].
Defective, damaged, or incorrectly supplied items: [CONFIRM: shipping cost responsibility and arrangements].
Providing a shipping label does not, by itself, establish whether return shipping is free. Any customer-paid amount must be disclosed before purchase.
Defects and Fulfillment Errors
Contact us when you discover a defect, damage, incorrect item, or missing item.
We will assess the issue and explain the available resolution.
[CONFIRM: actual refund, replacement, or other remedy process.]
Conditions for ordinary change-of-mind returns do not override rights concerning defective or incorrectly supplied goods.
Inspection
We will notify you after receiving and inspecting the return and explain whether the refund is approved.
Inspection timeframe: [CONFIRM: timeframe after receipt].
If a request is declined, we will explain the reason and discuss the available options.
Refunds
Approved refunds are issued to the original payment method within 10 business days after approval.
Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since approval, contact us for assistance.
Original outbound shipping charges: [CONFIRM: treatment for change-of-mind returns].
Restocking fees or other deductions: [CONFIRM: none, or exact lawful fees and circumstances].
Refunds required by law will include the amounts required by law.
Exchanges
Our current exchange process is to return the original item under this policy and place a separate order for the replacement.
Replacement availability and pricing are those shown when the new order is placed. This process does not remove any applicable rights concerning defective or incorrectly supplied goods.
Non-Returnable Items
[CONFIRM: actual exclusions relevant to this store, including whether sale items, gift cards, personalized goods, or hygiene-sensitive products are excluded.]
Any exclusion must be clearly disclosed before purchase. Exclusions do not override mandatory rights relating to defects, safety, or fulfillment errors.
Cancellations
Requests before dispatch are handled under our Order Cancellation Policy. Dispatched orders may be eligible for return under this policy.
Contact
wap-wepuke
Email: alexaneschmittkg@hotmail.com
Phone: +1 530-365-8488
Business address: 15528 Shadow Mountain Ln, Lake Elsinore, CA 92530, United States